FAQs — Outpost WFM

Question 1

What is the difference between Outpost WFM and Project Outcast?

Accepted Answer

Outpost WFM is our corporate consulting and auditing arm, built for enterprise operations and BPOs that already have a Workforce Management team but need an expert audit, capacity model overhaul, or custom team upskilling. Project Outcast is our media hub, podcast, and subscription community where we break down real-world WFM challenges without a corporate filter, share downloadable operational templates, and host interactive tools.

Question 2

How do I access Corey_AI after subscribing?

Accepted Answer

Once you join either the Premium or Contributor membership tier, log into your Outpost WFM account. Navigate to the Corey_AI Workspace page and you will have immediate, unlimited access to chat with the engine.

Question 3

What currency will I be billed in, and what payment methods do you accept?

Accepted Answer

Subscriptions are billed in South African Rand (ZAR) or local currency equivalents for foreign subscribers. We accept all major credit/debit cards (Visa, Mastercard) and instant payment methods via our secure PCI-compliant payment gateways. International banks auto-convert the charge at your local daily exchange rate.

Question 4

Can I change or cancel my membership plan?

Accepted Answer

Yes. You can manage, upgrade, downgrade, or cancel your subscription at any time via your Member Account portal. If you cancel, you will maintain access to all tier benefits until the end of your current billing cycle.

Question 5

Do you offer refunds on digital subscriptions?

Accepted Answer

Because member access grants instant downloading rights to our proprietary Excel/capacity models and full access to the Corey_AI engine, subscription fees are non-refundable once billed.

Question 6

Is Corey_AI just a re-skinned ChatGPT?

Accepted Answer

No. Corey_AI is an intentionally engineered operational assistant built on long-context Gemini architecture and grounded in proprietary WFM datasets, BPO operational structures, Erlang math frameworks, and real-world floor experience. It is designed specifically to avoid generic fluff and give direct, practical workforce answers.

Question 7

Can I upload my contact center's confidential roster or shrinkage data into Corey_AI?

Accepted Answer

While Corey_AI is built with strict privacy parameters, we recommend removing personally identifiable employee details (e.g., agent names, ID numbers) before pasting floor metrics into any live web widget. For enterprise-grade, NDA-backed handling of confidential company metrics, explore our Outpost WFM Corporate Audit Services.

Question 8

How do your corporate WFM auditing services work?

Accepted Answer

We come in as an objective third-party partner to analyze your current forecasting models, intraday workflows, shrinkage tracking, and schedule efficiency. We run a comprehensive diagnostic audit, identify operational waste, and deliver a clean, executive-ready remediation strategy along with hands-on coaching for your internal WFM analysts.

Question 9

How do I book an audit for my company's WFM team?

Accepted Answer

You can reach out directly to book an initial consultation by emailing info@outpostwfm.co.za or submitting a request via our main site contact form. We will arrange an initial scope discovery session to evaluate your floor's operational size and goals.

Question 10

How does guest hosting on the Project Outcast podcast panel work for Contributors?

Accepted Answer

Contributor Members get priority opportunities to join live roundtable episodes, co-host workshops, and debate operational friction points on Project Outcast. Once enrolled in the Contributor tier, our team reaches out via your member email to schedule upcoming production slots and topic pairings based on your expertise.

Frequently Asked Questions

General & Platform

Memberships & Billing

Corey_AI & Digital Tools

B2B Consulting & Audits

Contributor Tier & Community